Front Office Manager - Novotel Makassar Grand Shayla

Join Accor at Novotel Makassar Grand Shayla, a premier 4-star hotel in the heart of Makassar, offering modern comfort and exceptional service to discerning travelers. As a Front Office Manager, you will play a pivotal role in shaping the first impressions of our guests and ensuring a seamless experience from check-in to check-out.

In this role, you will oversee the front office operations, including reservations, guest services, and room allocation. You will work closely with the hotel's team to maintain high standards of service and guest satisfaction. This is an exciting opportunity to be part of a dynamic team in a vibrant city, with opportunities for professional growth and development.

Novotel Makassar Grand Shayla is more than just a hotel; it's a destination that combines luxury, comfort, and local culture. As a Front Office Manager, you will be at the forefront of delivering this unique experience to our guests, making every stay memorable.

📋 Tanggung Jawab Pekerjaan

• Manage and oversee all front office operations, including reservations, check-in/check-out, and guest services.
• Ensure the hotel's guest satisfaction scores meet or exceed industry standards.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Handle guest complaints and concerns professionally and efficiently.
• Monitor and manage the front office budget, ensuring profitability and cost control.
• Train and develop front office staff to maintain high service standards.
• Utilize hotel management software, such as Opera or PMS, to streamline operations and improve efficiency.
• Stay updated with industry trends and best practices to continuously improve service quality.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in front office management in the hospitality industry.
• Proven track record of successfully managing front office operations and improving guest satisfaction.
• Strong leadership and communication skills, with the ability to work effectively with diverse teams.
• Proficiency in English and local language (Makassarese).
• Familiarity with hotel management software, such as Opera or PMS.
• Certification in hospitality management or a related field is a plus.
• Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

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